Terms and Conditions


The booking fee is non refundable.

Cancellation Policy:

If you must change the date of your party then please try to do so as early as possible so we can reschedule another date and time for your character party; all new dates subject to availability. If we do not have availability, we cannot reschedule your party and no refund will be given. We will only reschedule a booking once. If cancelled less than 7 days before the day of the party then the date is non-exchangeable and will not be rescheduled.

Character Performer Policy

If you have a specific request for a certain performer then please ask and we will do our best to accommodate this for you but due to availability, we cannot guarantee your party will be hosted by any specific performer you have seen, but we can guarantee a quality look alike and performer.

Behaviour problems Policy:

You as the hostess/host or the child’s parent, are responsible for any behaviour problems or issues during the Party. Our Entertainers will not assume responsibility for providing any disciplinary action during a party. In order to continue to deliver and offer a magical and wonderful experience for your Party, our character entertainers will need to stay fully in character and to only focus on children that are following the rules and behaving appropriately during the party. If any issues do arise then it is the parent or guardians sole responsibility to issue any discipline and deal with any disruptive behaviour.

Our characters are not childminders and at least one parent must be present for the entire duration of the booking.

Please do not let children follow entertainers to their cars.

Booking details

It is your responsibility to fill in the correct details when booking. This includes: fully address with post code, day and time. If these details are incorrect and it affects the party, no refund will be given.

Photo Policy:

Please note that we sometimes do take photos at parties and that these party photos may be used to show a character party experience on our web-site and on Social media.  If you do not want photos placed on our web-site and Social media, you will need to let us know in advance.  These photos will in no way be used to create merchandise or to sell to the public, only to promote and show potential customers a true representation of what they can expect when booking with us. If you have any questions or concerns regarding this policy, please do not hesitate to ask.

Accident or Damage Policy:

Our entertainers are not liable for any damages or injuries that may occur at any particular party or event.

Safety Policy

Our performers have the right to walk out and leave if at any point they feel threatened, harassed or unsafe. NO refund will occur in this situation. Our entertainers should be well treated while working. If children are not treating the entertainer with respect, or any other guests, it is expected that the host steps in.


We have no affiliation, licence or permission regarding the Walt Disney Company or any subsidiary or affiliate. We provide Princess Hosts with custom made costumes based on their classic fairy tale, reality or historical character personas.


Our entertainers will come with a speaker so that their voices can carry for the children. Please note however that this is not a full PA system. If the environment is loud, like if the party is in a large hall and there is bouncy castle, please note that the speaker will only carry the volume so far. The speaker is intend for the kids around to hear the activities and our entertainer will of course be projecting their voice. The entertainers will be leading activities, but it is not a show, so the sound system is not meant for parents who may be standing far away in a hall. Please do not interrupt entertainers while they are entertaining the children, this is quite off putting for them. If you required extra volume, we suggest hiring a DJ in addition to the princess. If the entertainer is in a small setting, like a living room, they may not use a mic if the children can hear them nicely. If it raining, and the party is outside, the entertainer will not be able to use their sound system.

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